Community Fibre Complaints Statistics
Overall Unresolved Complaints within 30 Calendar Days
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
Complaints About Customer Service
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
Ignored Customer Complaints Within 30 Calendar Days
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
Complaints - Technical Support and Supply Interruption
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
The Complaints About Technical Support and Supply Interruption metric measures complaints made by Customers through the NoFibre Platform – regardless of whether Community Fibre responded and regardless of whether the complaint was mutually resolved or not.
This metric includes total failures in supply or intermittent interruption that last more than 24 continuous hours.
This metric includes vulnerable customers but excludes any billing dispute where this is reflected in the metric “Complaints – Billing Disputes” instead.
Complaints - Billing Disputes
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
Complaints - Vulnerable People Left Disconnected for More Than 24 Hours
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
The Complaints – Vulnerable People Left Disconnected for More Than 24 Continuous Hours metric measures complaints regardless of whether Community Fibre engaged with their Customer through the NoFibre Platform to resolve their Customer’s complaint and regardless of whether it was mutually resolved or not.
This totals are also reflected in the totals in the “Complaints – Technical Support and Supply Interruption complaints” totals.
A vulnerable person self-defines as such and some ISP customers may choose not to tell us that they are vulnerable. Vulnerability includes socio-economic disadvantage.
This metric does not include customers disconnected through being in debt.
Complaints - Vulnerable People - Reasonable Adjustments Not Honoured
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
The Complaints – Vulnerable People – Reasonable Adjustments not Honoured metric specifically measures Community Fibre’s Customers who consider themselves to be disabled who did not have their reasonable adjustment requests met, regardless of whether they engaged with their Customer through the NoFibre Platform to resolve their Customer’s complaint and regardless of whether it was mutually resolved or not.
This metric does not include customers disconnected through being in debt or requests for credit. By credit, we don’t mean compensation where such refusals are reflected in the Overall Unresolved Complaints Within 30 Calendar Days Category.
Complaints - Staff Treatment and Ethics
Last Month
0 complaint(s) registered.
Last 3 Months
0 complaint(s) registered.
Last 6 Months
0 complaint(s) registered.
Last 12 Months
0 complaint(s) registered.
The Complaints – Staff Treatment and Ethics metric specifically measures complaints from Community Fibre’s Staff members (including Temporary Staff) and complaints from Customers about ethics. What constitutes good ethics is the opinion of the Staff Member or Customer.
The totals apply regardless of whether the ISP engaged with their Customer or Staff Member through the NoFibre Platform to resolve their Customer’s or Staff Member’s complaint and regardless of whether it was mutually resolved or not.
Totals may also be reflected in other categories.
NoFibre - ISP Feedback Report
ISP - Right of Reply Comments
There are no NoFibre Comments published yet. Community Fibre is welcome to sign in below to complete the Right of Reply Form.
If you do not have access yet, please complete our “Get In Touch” Form above and we will also grant you access to tickets raised about your ISP so that you can interact with your customers.
Please always use a secure and specific company Email address as we will Email you your ISP’s username and password using it.